What makes CTI different than other physical therapy clinics?
We have a diverse staff with over 100 years of combined experience. We are devoted to individual patient care with the most recent and up to date treatment options. Unlike other places that juggle your care among different therapists, we take pride in ensuring you see the same therapist to develop a professional relationship that involves each patient in their own care. We are also well known for making every effort to accommodate your busy schedule. Our staff is continually noted for their inviting, fun atmosphere that provides a healthy team approach to your recovery. We strive to get you back to doing what you love as quickly as possible.
What should I wear to my Physical Therapy appointments?
Wear whatever is comfortable and allows you to move freely. You can expect to participate in some form of exercise and should wear comfortable and appropriate clothes (shorts, sport pants, t-shirt) as well as footwear (sneakers).
How do I set up an appointment?
There are one of two ways to set up an appointment. The first is to give the Warren or Erie office (depending on your location) a call to speak to one of our friendly staff members. The other is to walk into either office to speak directly to us. Our staff will find you a time for an evaluation appointment right then or get back to you within 24hrs.
What should I expect from a typical Physical Therapy visit?
When you walk in you will check in at the front desk and be seen very promptly. You will be called back for your appointment and treated according to your injury or impairment. CTI takes pride in seeing that you see the same therapist each visit. This helps ensure that the person working with you is familiar and up to date on your condition. By the end of your visit you will be sure to have future appointments set up and kept a part of your plan of care.
Do I need a Doctor's referral to attend Physical Therapy?
Under Direct Access, most insurances allow patients to attend physical therapy without the referral of a Doctor for up to 30 days. Just give us a call to check that your insurance allows direct access and to set up an appointment.
1. Caregivers and/or significant others are not allowed into the waiting area. Waiting room chairs have been spaced accordingly to keep more than 6’ between patients.
2. Employees will clean and disinfect waiting room (chairs, counter tops) after each patient.
3. All patients entering the clinic should be wearing a mask. If patient does not have a mask, CTI will provide them with a mask.
4. All patients entering the gym area will either wash their hands or use hand sanitizer and will be encouraged to wash and/or use hand sanitizer when leaving.
5. All employees must have a mask on when closer than 6’ from anyone (staff or patients).
6. Temperatures are to be taken for every patient entering the clinic and PT is notified of their temperature.
7. Temperatures of all employees will be taken upon the beginning and ending of their shift. If temperature is above 99.0, Practice Manager and/or Director will be made aware and a decision will be made on whether the employee will be sent home.
8. Lunches should be split to allow only one employee at a time in the lunchroom. Each employee will be responsible for cleaning all surfaces with disinfectant when leaving the lunchroom. In the summer, weather permitting the picnic table can be used and/or Practice Manager’s office can also be used.
9. Employees will make every effort to separate patients when in the clinic, waiting room, gym and/or treatment room.
10. Each employee will be responsible for cleaning and disinfecting their own work area.
11. No magazines, candy jars, pamphlet handouts allowed in waiting area.
12. Questions to ask patients before scheduling for therapy:
a. Have you had any of the following symptoms in the last 14 days.
ii. Shortness of breath or difficulty breathing
v. Muscle pain
vi. Sore throat
vii. New loss of taste or smell
viii. Gastrointestinal symptoms – nausea, vomiting, diarrhea.
b. Have you recently been around anyone that’s been sick?
c. Have you recently been out of the country?
1. Practice proper hand and wrist hygiene:
a. Wash hands with soap and water, place the hands under running water, apply the soap, and vigorously rub all surfaces of the hands and wrists together for 15-20 seconds (sing "Happy Birthday" twice), rinse, use a disposable towel to dry, and use the towel to turn off the water faucet. Make sure you clean under your fingernails, as well. Wash your hands frequently and sanitize hands often.
b. Fingernails should be kept less than ¼ inch long, and excessive jewelry should be avoided. Frequent use of hand lotions that do not interfere with hand sanitizing products may help reduce hand dryness from frequent cleansing.
2. Cover your coughs and sneezes with a tissue.
a. Cover your mouth and nose with a tissue when coughing or sneezing. If no tissue is available, sneezing or coughing into a bent elbow is recommended. It may prevent those around you from getting sick. Flu and other serious respiratory illnesses, like respiratory syncytial virus (RSV), whooping cough and SARS, are spread by cough, sneezing, or unclean hands.
3. Stay home when you are sick.
a. If possible, stay home from work, school, and running errands when you are sick. This will help prevent spreading your illness to others.
4. Avoid touching your eyes, nose, or mouth.
a. Germs are often spread when a person touches something that is contaminated with germs and then touches his or her eyes, nose, or mouth.
5. Cleaning and Disinfection in the Clinic and Other Settings
a. Tables, walkers, wheelchairs, goniometers, pulse oximeters, crutches, gait belts, exercise equipment, countertops, treadmills, light switches, doorknobs, cabinet handles, etc. — that are frequently touched and contaminated should be cleaned and disinfected between each patient.
b. Surfaces should be cleaned between each patient encounter using an appropriate disinfectant.
c. Educate the front desk and clinical staff about protecting themselves and cleaning their workspace frequently.
6. What If My Patient Is the One Coughing/Sneezing, or Exhibits COVID-19 Symptoms?
a. Advise patients who are sick to call their primary care providers and stay at home.
b. Request patients who are coughing or sneezing to wear a mask while in the clinic and, if possible, move them into an individual room for treatment. Provide alcohol-based hand sanitizer and face masks at all facility entrances. Educate your patients on proper hand and wrist hygiene and the other preventive practices outlined above.